Legal Information
General Terms and Conditions of Sale
1. INTRODUCTION
1.1. The offer and sale of products via the website of Think Tank S.R.L., accessible at the URLs weilizheng.com, www.weilizheng.com, as well as any further domains, subdomains, or addresses attributable to the same online store (hereinafter, the “Site”), are governed by these General Terms and Conditions of Sale (hereinafter, the “Terms”).
1.2. These Terms exclusively regulate the online sale of products offered directly by the Seller on the Site. They do not govern the sale of products, the provision of services, or the publication of content by third parties, even if such parties are accessible from the Site via links, banners, applications, integrations, or other connections. The Seller assumes no responsibility for products, services, content, or activities of third parties not directly attributable to its own organization, without prejudice to any mandatory provisions of law.
1.3. The Terms must be read in conjunction with the Privacy Policy, the Cookie Policy, the information pages regarding shipping, delivery, returns and refunds, as well as any specific conditions communicated on product pages, promotional pages, at checkout, or in communications sent to the Customer prior to the conclusion of the contract. In the event of a conflict, the specific conditions shall prevail solely regarding the aspects specifically regulated, provided they were made known to the Customer before the order was placed.
1.4. The applicable Terms are those published on the Site on the date the order is submitted by the Customer. The Customer is encouraged to save or print them before completing the purchase process.
2. COMMERCIAL POLICY
2.1. The products offered on the Site (hereinafter, the “Products”) are sold by Think Tank S.R.L., with registered office at Via dei Lanaioli 60, Frazione Funo, 40050 Argelato (BO) Italy, VAT Number and Tax Code IT02712121207, REA BO-461105 (hereinafter, the “Seller”).
2.2. For the purposes of these Terms, “Customer” means the User submitting an order via the Site; “Consumer” means the natural person acting for purposes outside their business, commercial, craft, or professional activity; “Professional” means the entity acting in the exercise of its business, commercial, craft, or professional activity.
2.3. The Site is intended for retail sale to final Consumers. The Seller reserves the right not to accept orders from subjects who do not hold the status of final Consumers, orders that are manifestly anomalous in quantity, value, or frequency, orders intended for the resale of Products, orders made via unauthorized automated tools, or, in any case, orders not compliant with these Terms.
2.4. The issuance of an invoice or other tax document does not, in itself, change the status of the Customer for the purposes of these Terms, unless it is expressly and unequivocally shown that the purchase was made for professional or business purposes and was accepted by the Seller as a non-consumer sale.
2.5. The Seller may limit quantities that can be purchased, refuse or cancel multiple orders relating to the same Product, even if made with different accounts, e-mail addresses, billing or shipping data, when such orders appear intended for resale, the evasion of promotional limits, or uses inconsistent with normal consumption needs.
2.6. The Site is not configured as an online marketplace pursuant to Art. 45, paragraph 1, letter q-ter, and Art. 49-bis of the Consumer Code, as the Products are offered and sold directly by the Seller, and the Site does not allow third-party professionals or consumers to conclude distance contracts with Customers through the Site.
2.7. These Terms are drafted in Italian. Any translations made available on the Site are for convenience purposes, and in the event of interpretative discrepancies, the Italian text shall prevail, except as otherwise mandatorily provided for the Consumer.
3. CUSTOMER REQUIREMENTS
3.1. To place orders on the Site, the Customer declares to:
a) be of legal age;
b) possess the capacity to act and enter into legally binding contracts;
c) provide truthful, complete, and up-to-date data;
d) have a valid and monitored e-mail address;
e) act as a final Consumer.
3.2. Purchases can be made, depending on the Site configuration, with or without creating an account. Account creation is governed by the relevant technical terms and allows the Customer to access additional features, such as order history, saved addresses, faster checkout, or return management, without prejudice to the rights granted to the Consumer by law.
3.3. The Customer is responsible for the accuracy of the data entered at checkout, including shipping address, contact details, recipient name, any tax ID or data required for tax purposes, and information useful for delivery. Any costs or delays arising from incorrect or incomplete data may be charged to the Customer within the limits permitted by law.
3.4. The Customer undertakes not to use the Site for illicit, fraudulent, abusive, or otherwise incompatible purposes with these Terms, including checkout manipulation, unauthorized use of discount codes, attempts to circumvent anti-fraud systems, or orders via bots or unauthorized automated tools.
4. PRODUCTS
4.1. The Products that can be purchased on the Site are the items present in the electronic catalog published on the Site and viewed by the Customer at the time the order is submitted, within the limits of actual availability.
4.2. Certain Products may be indicated on the Site as available in "Backorder," "Pre-Order," "made-to-order," "coming soon," or other equivalent wording. Such Products are not immediately available at the Seller's warehouse at the time the order is submitted but may be ordered by the Customer according to the conditions and timeframes indicated on the relevant product page. Before submitting the order, the Customer is informed that the Product is not immediately available and of the indicative or maximum timeframe for preparation and shipping. For the purposes of these Terms, "Backorder" refers to the status of an item temporarily unavailable, currently being restocked or in new production; "Pre-Order" refers to the status of an item not yet available in the catalog, bookable, and becoming available soon.
4.3. Each Product is described on the relevant information page, which indicates the essential characteristics, price, available variants, sizes, colors, composition, any care, washing, or maintenance instructions, and any further information relevant to the purchase, to the extent such information is available to the Seller.
4.4. Photographs, images, colors, textures, measurements, and graphic representations of the Products are for illustrative purposes and may differ slightly from the actual Product due to the settings of the device, browser, screen used by the User, shooting conditions, or technical limitations of digital representation. The Consumer's rights regarding the conformity of the goods remain unaffected.
4.5. The fashion sector may include natural materials, leather, artisanal workmanship, dyes, treatments, washes, fading, used effects, distressed, vintage, irregular, or intentionally non-uniform characteristics. Such features do not constitute a lack of conformity when they are inherent to the nature of the Product, derive from the declared material or treatment, or are described on the product page.
4.6. The Customer is required to consult the product description, size guide, fit or sizing information, care instructions, and any warning published on the Site before purchasing. In case of doubt, the Customer may contact customer service at support@weilizheng.com or via the other contact channels indicated on the Site before submitting the order.
4.7. Should a product page not contain safety information deemed necessary by the Customer, the latter is invited to contact the Seller before purchasing. It remains understood that the Seller only markets Products that, according to available information and the supply chain, can be placed or made available on the market in compliance with applicable legislation.
4.8. Any recalls, safety notices, or corrective measures relating to the Products will be managed by the Seller according to applicable legislation and in coordination with manufacturers, importers, distributors, competent authorities, and, where necessary, with the Customers concerned.
5. PRICES
5.1. All prices of the Products are indicated in Euros, unless otherwise configured for Shopify markets, and are inclusive of VAT where applicable. Shipping costs, any ancillary costs, taxes, and applicable charges are indicated before the order is submitted, at checkout, and/or on the Site's information pages.
5.2. The Seller reserves the right to change the prices of the Products at any time. The changes do not affect orders already submitted by the Customer, for which the price indicated in the order summary remains applicable, except in the case of an obvious and recognizable error.
5.3. In the event of a price reduction announcement, the Seller indicates the previous price pursuant to Art. 17-bis of the Consumer Code, which is, as a rule, the lowest price applied to the general public of consumers in the thirty days prior to the application of the reduction, without prejudice to the exceptions and specificities provided for by applicable legislation.
5.4. Any discounts, promotions, sales, temporary campaigns, discount codes, bundles, gifts, or commercial initiatives are governed by the conditions published from time to time on the Site or communicated to the Customer before use. Unless otherwise indicated, promotions are not cumulative, are not retroactive, and cannot be converted into cash.
5.5. Unless expressly indicated to the Customer before purchase, the prices displayed on the Site are not personalized based on an individual automated decision-making process pursuant to Art. 49, paragraph 1, letter e-bis, of the Consumer Code. Price differences resulting from markets, countries, currencies, taxes, shipping costs, promotions, discount codes, or general configurations not based on individual automated personalization remain possible.
6. PURCHASE PROCEDURE
6.1. To purchase a Product, the User selects the product of interest, any available size, color, variant, and quantity, and adds it to the cart. Adding an item to the cart does not constitute a reservation of the Product and does not guarantee its availability until the order is concluded and the stock is confirmed.
6.2. The cart allows the Customer to verify the selected Products, change quantities and variants, remove them, and view the provisional order total, including applicable taxes and, where already calculable, shipping costs.
6.3. To proceed with the purchase, the Customer accesses the Site checkout, managed via the Shopify platform, and enters the requested information: e-mail and/or phone contact, order header data, shipping address, available shipping method, payment method, and any further data requested by the system.
6.4. The Customer may use, if available, express checkout features or accounts offered by Shopify or authorized third parties at checkout, such as, by way of example, Shop Pay, Apple Pay, Google Pay, PayPal, or other tools displayed. Such services are provided according to their respective terms of use, and the Seller is not liable for disservices attributable to the relevant providers, without prejudice to any mandatory provisions of law.
6.5. Before submitting the order, the Customer must check the order summary and correct any entry errors, verifying Products, sizes, colors, quantities, shipping address, costs, shipping expenses, taxes, indicative delivery times, and payment method.
6.6. By clicking on the final checkout button, indicated as “Pay now,” “Complete order,” “Confirm purchase,” or equivalent wording suitable for highlighting the payment obligation, the Customer submits a binding purchase proposal for the selected Products to the Seller and fully accepts these Terms, the Privacy Policy, and other information referred to in the checkout. Receipt of the order proposal by the Site does not, in itself, constitute acceptance of the proposal by the Seller, which will occur according to the provisions of Art. 7.
6.7. The Site allows the Customer, before submitting the order, to identify and correct entry errors. After submission, any modification requests may be evaluated by the Seller compatibly with the order processing status, but the Seller is not required to modify orders that have already been accepted, prepared, or shipped.
6.8. The order, the applicable Terms, and the related communications will be archived by the Seller for the time necessary for the execution of the contract and for the further terms provided by law. The Customer may access the order data via their account, where available, or by requesting them from customer service.
7. CONCLUSION OF THE CONTRACT
7.1. Pursuant to Legislative Decree 70 of April 9, 2003, the Seller informs the Customer that the sales contract is concluded according to the procedure described in these Terms.
7.2. After submitting the order, the Site or the Shopify platform may display a confirmation page and send the Customer an automatic e-mail confirming receipt of the order proposal, containing the order number, a summary of the selected Products, price, shipping costs, the chosen payment method, and the data provided by the Customer. This communication exclusively confirms technical receipt of the Customer's order proposal and does not constitute acceptance of the order proposal by the Seller, nor does it determine the conclusion of the sales contract.
7.3. Submitting the order by the Customer constitutes a binding purchase proposal for the selected Products. Upon receipt of the order proposal, the Seller verifies the actual availability of the Products, the accuracy of the data entered, the regularity of the payment or the relevant authorization, the absence of obvious and recognizable errors, the absence of anomalous orders or orders not compliant with the Site's commercial policy, and the possibility of delivery to the indicated destination.
7.4. Except as otherwise provided in these Terms for specific payment methods or particular categories of Products, the contract of sale is understood to be concluded only at the moment the Customer receives a subsequent e-mail from the Seller and/or a communication from the Shopify platform in which the Seller confirms acceptance of the order proposal and communicates that the Products are being prepared for shipment or are available for in-store pickup, or, in the case of Products indicated on the Site as available in “Backorder” mode or other equivalent wording, communicates that they are being processed according to the availability and shipping times previously indicated to the Customer. Only the Products indicated in such acceptance communication shall be included in the contract.
7.5. By way of derogation from the previous article 7.4, should the Customer choose payment by advance bank transfer, where available, the contract of sale is understood to be concluded at the moment the Customer receives the communication in which the Seller expressly accepts the order proposal, confirms the availability of the accepted Products, and communicates the bank details and instructions for making the payment. The contract shall be understood to be concluded exclusively with reference to the Products expressly indicated in such communication. The preparation and shipment of the Products remain subject to the actual credit of the full amount due according to what is provided for in art. 8.
7.6. Except as specifically provided for payment by advance bank transfer, any authorization, charge, accounting, or receipt of payment before acceptance of the order does not, in itself, constitute acceptance of the order proposal by the Seller, with the provisions of this art. 7 remaining in effect. If the order is not accepted, or is only partially accepted, the Seller will fully refund the sums already paid in relation to the Products not provided, without undue delay and using the same payment method used by the Customer, unless otherwise agreed and except for what is technically necessary for specific payment means.
7.7. The Seller may not accept, or may only partially accept, the order proposal in cases of Product unavailability, an obvious and recognizable error in the price or description of the Product, incomplete or inaccurate order data, impossibility of delivery, suspected illicit or unauthorized use of payment instruments, suspected abuse or fraud, violation of these Terms, an order intended for resale, or an order not in compliance with the Seller’s commercial policy.
7.8. If only some of the ordered Products are unavailable or cannot be provided, the Seller will inform the Customer and may accept the order proposal limited to the available Products, refunding the amounts related to the Products not provided. If the partial fulfillment significantly alters the Customer’s interest in the purchase, the Customer may request the full cancellation of the order before shipment.
7.9. No contract is understood to be concluded and no obligation to deliver arises in the event of an incomplete order, unauthorized payment, rejected payment, failure to receive the minimum data necessary for order processing, or failure by the Seller to accept the order proposal.
8. PAYMENT METHODS
8.1. The Customer may pay the price of the Products, shipping costs, and any other amount due using exclusively the payment methods displayed in the checkout at the time of the order. Payment methods may vary based on country, currency, Shopify market, device used, order amount, technical settings, and anti-fraud checks.
8.2. The Site may allow, depending on configuration, payments via Shopify Payments, credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, Klarna, advance bank transfer, cash on delivery, or other local/accelerated methods displayed in the checkout. The actual availability of each method depends on the Site configuration and the authorized payment providers.
8.3. Without prejudice to the technical management of transactions by Shopify and/or payment service providers, payment institutions, issuers, or banking institutions involved from time to time, the Seller has commissioned Sugo S.n.c. of Federico Sacchi and Cristian Antolini, with registered office in Crevalcore (BO), via Giacomo Matteotti 154, Tax Code and VAT ID 03269341206, REA BO-505415, to receive and collect, in the name and on behalf of the Seller, the sums relating to purchases made on the Site and, where applicable, to manage the related refund flows. To this end, the payment accounts, current accounts, or credit accounts used for the receipt or settlement of sums deriving from transactions made on the Site may be held by Sugo S.n.c. and made available by it or indicated to the payment service providers and institutions involved for the credit of the sums due to the Seller. Payment made by the Customer using one of the methods made available in the checkout, according to the procedures indicated therein, has full discharging effect towards the Seller for the amount correctly paid, regardless of the account holder on which the sums are subsequently credited.
8.4. In no case will the Customer be charged costs higher than those incurred by the Seller in relation to the specific payment instrument used, it being understood that any costs, commissions, exchange rates, or expenses applied by banks, issuers, circuits, or payment providers to the relationship with the Customer remain governed by the relative contracts.
8.5. In the event of payment via instruments offered by third parties, such as digital wallets, buy-now-pay-later solutions, installment payments, or local methods, the Customer may be subject to the contractual conditions and checks of the relative provider. Any failure to authorize, suspension, or refusal of payment by the provider is not attributable to the Seller, except as mandatorily provided by law.
8.6. The price is authorized, charged, accounted for, or otherwise committed according to the rules of the chosen payment method and the technical settings of the checkout. Any authorization or charge of payment before acceptance of the order proposal does not, in itself, determine the conclusion of the contract, which remains governed by art. 7. If the payment is not authorized or is unsuccessful, the order proposal cannot be accepted or the order may be canceled.
8.7. If the order concerns one or more Products available in Backorder mode:
a) the Customer will be informed, before sending the order, that the Product is not immediately available, of the maximum period expected for its preparation and shipment, and of the possibility that the payment may be acquired before the material preparation of the Product;
b) once the order proposal has been accepted according to the provisions of art. 7, the Seller may proceed, even within 24 (twenty-four) hours of receipt of the order proposal, to acquire the amount due even if the Product is not yet materially available for shipment;
c) the advance acquisition of payment is carried out by reason of the times necessary for the procurement and subsequent preparation of the Product and does not modify the shipping term communicated to the Customer before sending the order;
d) if, after acceptance of the proposal and acquisition of payment, the Product cannot be provided, the Seller will promptly inform the Customer and will proceed with the refund of the sums paid in relation to the Product not provided.
8.8. If advance bank transfer is available among the payment methods indicated in the checkout and the Customer chooses this method for payment of the order, the following provisions apply:
a) the choice of advance bank transfer entails the Customer’s commitment to pay by bank transfer the total amount relating to the Products for which the order proposal is subsequently accepted by the Seller;
b) after sending the order, the Customer will receive the automatic communication of confirmation of receipt of the order proposal provided for by art. 7.2, which does not constitute acceptance of the proposal nor does it determine the conclusion of the contract;
c) within 24 (twenty-four) business hours of receipt of the order proposal, the Seller, having verified the availability of the Products and the possibility of accepting the order, will send the Customer a subsequent e-mail containing the express acceptance of the order proposal, with an indication of the Products for which it is accepted, as well as the bank details, order number, and further instructions necessary to make the payment. The contract of sale will be understood to be concluded, exclusively with reference to the Products indicated in the aforementioned communication, at the moment the Customer receives such acceptance e-mail;
d) The bank details communicated to the Customer may refer to a current account held by Sugo S.n.c. of Federico Sacchi and Cristian Antolini, commissioned by the Seller to receive and collect the related payments in its name and on its behalf, according to the provisions of art. 8.3. Payment made to the current account indicated in the Seller’s communication will therefore have full discharging effect towards the Customer for the amount effectively credited;
e) the Customer must arrange the bank transfer and send to the Seller, at the e-mail address indicated in the payment instructions, a copy of the order or other proof of execution of the bank transfer within 24 (twenty-four) hours of receipt of the communication containing the bank details;
f) sending the order, the receipt, or other proof of execution of the bank transfer does not equate to effective payment of the price and does not entail the obligation of the Seller to proceed with the preparation or shipment of the Products, with the actual credit of the entire amount due on the current account communicated by the Seller remaining decisive for this purpose;
g) the entire amount due must be actually credited to the current account communicated by the Seller within 2 (two) business days from the sending of the bank details to the Customer. Only after verifying the actual credit will the Seller proceed with the preparation and subsequent shipment of the Products, notifying the Customer accordingly in accordance with these Terms;
h) if the entire amount due is not credited within the deadline referred to in the previous letter g), the Seller may declare the contract terminated for non-payment, by communication sent to the Customer, with the consequent release of the affected Products and their being put back on sale. Should the payment arrive after the termination of the contract, the Seller will proceed to return the sums effectively received;
i) any failure to send proof of the bank transfer within the deadline referred to in the previous letter e) does not prejudice the effectiveness of a payment that is in any case fully credited to the current account indicated by the Seller within the deadline provided for payment;
j) the Seller does not apply surcharges for the use of bank transfer, without prejudice to the possible application of costs or commissions by the banking institutions involved, according to the conditions applicable to the relationship between the Customer and their bank.
8.9. In the case of payment on delivery, where available in the checkout, the Customer must pay the amount due to the courier according to the procedures indicated before sending the order. Any specific costs for cash on delivery will be indicated in the checkout and may not be refundable if they relate to an ancillary service already performed, within the limits permitted by law. The conclusion of the contract remains governed by art. 7 and not by the moment of payment to the courier.
8.9. The Seller reserves the right to suspend or disable one or more payment methods, even temporarily, for technical, anti-fraud, organizational, or commercial reasons, without prejudice to orders already concluded and the rights of the Consumer.
9. DISCOUNT CODES, GIFT CARDS, AND PROMOTIONS
9.1. The Seller may offer discount codes, coupons, promotions, vouchers, gift cards, store credit, or other commercial initiatives according to the conditions communicated from time to time on the Site, via e-mail, in the checkout, or through other authorized channels.
9.2. Discount codes are usable according to the relative conditions of issuance, may be personal, non-transferable, time-limited, non-cumulative, subject to minimum or maximum order thresholds, and excluded for certain brands, categories, Products, sizes, countries, promotional periods, or shipping methods.
9.3. Unless otherwise indicated, discount codes must be entered in the appropriate field in the checkout before sending the order. They cannot be applied retroactively to orders already sent or concluded, unless it is a commercial choice of the Seller.
9.4. A discount code or promotional voucher cannot be converted into cash, does not entitle the holder to change, and cannot be used to purchase gift cards, unless otherwise communicated by the Seller.
9.5. The gift card, if made available on the Site, consists of a digital instrument, or a prepaid code, usable to purchase Products on the Site within the value and within the limits indicated at the time of issuance; it is valid for 12 months from the date of issuance or, if later, from receipt of the communication containing the code, unless a different duration is indicated at the time of purchase.
9.6. The gift card can be used in one or more installments until the credit is exhausted, unless otherwise indicated, or in any case upon its expiration; it is not rechargeable, does not accrue interest, cannot be converted into cash, and cannot be replaced or refunded in case of theft, loss, unauthorized use, or disclosure of the code to third parties, except as mandatorily provided by law.
9.7. The Customer is responsible for correctly indicating the e-mail address or contact information of the gift card recipient. The Seller is not liable for the use of the gift card by third parties when this depends on errors by the Customer in indicating the recipient, sharing the code, unauthorized access to the mailbox, or factors beyond the Seller’s control.
9.8. In case of exercise of the right of withdrawal relating to the purchase of a gift card, a refund is possible only if the gift card has not been used, not even partially. In case of partial use before withdrawal, the Seller may retain the amount corresponding to the credit already used and refund any remaining credit, where due.
9.9. Any store credit, vouchers, or coupons issued for promotional purposes or as an alternative to a monetary refund are governed by the conditions communicated at the time of issuance. In case of withdrawal or the Consumer’s legal guarantee, a refund via voucher or store credit may replace a monetary refund only if the Customer chooses or expressly accepts it.
10. SHIPPING AND DELIVERY
10.1. Delivery of Products takes place at the address indicated by the Customer in the checkout, via couriers, postal operators, or other carriers commissioned by the Seller. The costs, methods, and indicative shipping times are indicated in the checkout and/or on the information pages of the Site before sending the order.
10.2. Unless otherwise agreed or a different deadline is indicated in the checkout or on the product page, the Seller shall deliver the Products without undue delay and in any case within thirty days from the conclusion of the contract.
10.3. For Products purchased on "Backorder" or with other equivalent wording, preparation and handover to the carrier may take up to 14 (fourteen) business days from the conclusion of the contract, unless a different term is indicated on the relevant product page or, in any case, before the order is sent, it being understood that the Product may be available for shipment even before the relevant deadline. If the same order includes both immediately available Products and Products on Backorder, the Seller may, depending on the availability of the Products and organizational and logistical requirements, proceed via a single shipment or via separate shipments, without, in the latter case, the Customer being charged any additional shipping costs compared to those communicated at the time of the order.
10.4. For Products purchased on "Pre-Order" or with other equivalent wording, the expected times for production, procurement, preparation, and/or delivery will be indicated on the relevant product page and made known to the Customer before the order is sent. Such terms may vary depending on the characteristics of the Product, production or procurement times, and information communicated by the manufacturer or supplier, it being understood that any relevant updates following the conclusion of the contract will be communicated to the Customer. If the same order includes both immediately available Products and Products on Pre-Order, the Seller may, depending on the availability of the Products and organizational and logistical requirements, proceed via a single shipment or via separate shipments, without, in the latter case, the Customer being charged any additional shipping costs compared to those communicated at the time of the order.
10.5. The delivery times indicated on the Site are reasonable estimates and may vary based on Product availability, destination, customs, holidays, peak traffic, force majeure, strikes, logistical restrictions, or events not reasonably controllable by the Seller. The rights of the Consumer provided by law in the event of failure to deliver within the due terms remain unaffected.
10.6. At the time of shipment, the Customer may receive an e-mail indicating the courier and the tracking number, where available. Traceability depends on the services of the appointed carrier and the destination.
10.7. If, provided it is available among the delivery methods at checkout, the Customer chooses to pick up the Products at a physical store or other collection point indicated by the Seller, the following provisions apply:
a) pick-up is available exclusively for orders paid using the advance electronic payment methods indicated at checkout and is not available in case of payment by advance bank transfer, cash on delivery, or any other method that provides for payment after the order is sent;
b) within 24 (twenty-four) business hours of receiving the order proposal, the Seller, having verified the availability of the Products and the possibility of accepting the order, will proceed with its preparation and will send the Customer an e-mail confirming acceptance of the order proposal and stating that the Products are available for pick-up. The sales contract shall be deemed concluded upon receipt of this communication, in accordance with Art. 7 of these Conditions;
c) the Customer may pick up the Products only after receiving the communication referred to in letter b) above and must pick them up within 8 days of receipt thereof, according to the times and methods indicated by the Seller;
d) at the time of pick-up, the Seller may request the Customer to present the order number and a valid identity document; in the event of pick-up by a person other than the Customer, the Seller may request a proxy and an identity document of the delegated person;
e) should the term referred to in letter c) above expire without the Customer having picked up the Products or agreed on a different pick-up date with the Seller, the Seller may declare the contract terminated by notice sent to the Customer, release the Products, and put them back on sale. In such a case, the Seller will refund the sums paid by the Customer using the same payment method used for the purchase, unless otherwise agreed with the Customer and without prejudice to what is mandatorily provided by law.
10.8. For shipments outside the European Union, unless otherwise indicated at checkout or in the shipping conditions, the price and shipping costs do not include customs duties, import taxes, customs clearance fees, local taxes, or other costs required by the authorities of the country of destination. Such amounts, which are not always predictable in advance by the Seller, remain the responsibility of the recipient Customer.
10.9. The Customer is responsible for the accuracy and completeness of the delivery address and any customs information requested. In the event of non-delivery due to an incorrect address, absent recipient, refusal of delivery, failure to pick up, non-payment of duties or taxes, or any other cause attributable to the Customer, the Seller may charge the Customer the reasonable costs incurred for storage, return, new shipment, customs duties, or other consequential expenses, within the limits permitted by law.
10.10. The risk of loss or damage to the Products is transferred to the Consumer when the latter, or a third party designated by them other than the carrier, acquires physical possession of the Products. However, if the Customer chooses a carrier not offered by the Seller, the risk is transferred to the Customer at the moment of delivery of the Product to the carrier chosen by the Customer.
10.11. If, after 30 (thirty) days from the handover of the shipment to the carrier, the Products have not been delivered to the Customer and, following the checks carried out, the carrier is unable to locate the shipment or has declared it lost, the Seller, without prejudice to other rights recognized to the Consumer by applicable legislation, will refund the sums paid by the Customer for the undelivered Products. Should the shipment be delivered to the Customer after the refund has been processed, the Customer is required to promptly notify customer service at support@weilizheng.com or via the other contact channels indicated on the Site and to agree with the Seller, alternatively, on the return of the Products, which will take place at the Seller's care and expense according to the instructions provided by the latter, or on the payment of the relative price.
10.12. Upon delivery, the Customer is invited to check the external condition of the package. In case of damaged, tampered with, wet, opened, or visibly altered packaging, the Customer is invited to accept with specific reservation indicating the reason, or to refuse delivery, and to inform the Seller promptly. This recommendation does not limit the right of withdrawal or the legal conformity warranty of the Consumer.
10.13. If the Customer detects tampering, delivery to an unauthorized person, partial loss, or damage not immediately recognizable, they are invited to contact customer service without delay and to keep packaging, labels, photographs, and useful documentation.
11. CONSUMER RIGHT OF WITHDRAWAL
11.1. The Consumer Customer has the right to withdraw from the contract concluded with the Seller, without providing any reason and without penalty, within fourteen days from the day on which the Customer or a third party designated by them, other than the carrier, acquires physical possession of the Products.
11.2. In the case of an order relating to multiple Products delivered separately, the period starts from the day on which the Customer or a third party designated by them, other than the carrier, acquires physical possession of the last Product. In the case of delivery of a Product consisting of multiple lots or pieces, the period starts from the delivery of the last lot or piece.
11.3. To exercise the right of withdrawal, the Customer must inform the Seller of their decision by means of an explicit statement sent before the expiry of the withdrawal period.
11.4. The Customer may exercise the right of withdrawal using the online procedure made available on the Site. If they have made the purchase using a Shopify account, the Customer can access their account, consult the section relating to orders placed, select the relevant order, and indicate the Product or Products for which they intend to exercise the withdrawal, following the instructions displayed. The procedure allows the Customer to verify the order data and the selected Products and to expressly confirm their decision to withdraw. For purchases made without an account or if the Customer does not intend to use their personal area, the possibility remains to exercise the right of withdrawal by any other explicit statement of the decision to withdraw from the contract, also using the Standard Form attached to these Conditions or by sending a communication to support@weilizheng.com or to the other addresses indicated by the Seller. In such a case, the Customer must indicate at least their name, contact details, order number, Products for which they intend to withdraw, and e-mail address for confirmation.
11.5. The online withdrawal function is made available for the entire period during which the right can be exercised and allows the Customer to provide or confirm the information necessary to identify the Customer, the order, and the Product or Products for which they intend to withdraw, as well as the electronic address at which to receive the relevant confirmation. Before final submission of the request, the Customer must expressly confirm the withdrawal using the "Confirm withdrawal" function or other equivalent and unequivocal wording. Following the confirmation, the Seller will send the Customer, without undue delay, on a durable medium, an acknowledgment of receipt containing the content of the request and the date and time of its transmission. The right of withdrawal is considered exercised on time if the relevant online declaration is transmitted before the expiry of the withdrawal period.
11.6. Once the withdrawal confirmation functionality has been activated, the Seller sends the Customer, without undue delay, an acknowledgment of receipt of the withdrawal on a durable medium, including the content of the request and the date and time of its transmission. The right of withdrawal is considered exercised within the term if the declaration is transmitted before the expiry of the withdrawal period.
11.7. The right of withdrawal is excluded in the cases provided for by Art. 59 of the Consumer Code, including, by way of example: custom-made or clearly personalized products; sealed products that are not suitable to be returned for hygienic reasons or related to health protection and that have been opened after delivery; other cases mandatorily provided by law.
11.8. For intimate apparel, swimwear, or similar items, the right of withdrawal may be exercised only if the Products are tried on in a manner compatible with the normal verification of the nature, characteristics, and functioning of the item, without removing hygienic protections, seals, or protective labels where present, and without signs of use, washing, alteration, odors, stains, or damage. The application of Art. 57 of the Consumer Code regarding the Consumer's responsibility for the decrease in value of the item remains unaffected.
11.9. The Customer is responsible exclusively for the decrease in the value of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Products. In the event of excessive handling, the Seller may reduce the refund in an amount corresponding to the decrease in value, providing reasoned communication to the Customer.
11.10. The right of withdrawal does not automatically entitle the Customer to an exchange of size, color, or item. Any commercial exchanges, if offered by the Seller, will be governed by a separate policy and will not limit the legal right of withdrawal.
12. RETURN OF PRODUCTS
12.1. The Customer who exercises the withdrawal must return the Products to the Seller without undue delay and in any case within fourteen days from the date on which they communicated their decision to withdraw. The term is met if the Customer sends back the Products before the expiry of the fourteen-day period.
12.2. The Products must be returned to the address Think Tank S.R.L., Via dei Lanaioli 60, Frazione Funo, 40050 Argelato (BO) Italy or to another address communicated by the Seller in the return instructions. Delivery to a physical store is permitted only if provided for and according to the Seller’s instructions.
12.3. Unless otherwise indicated by the Seller or in the case of a non-conforming Product, the direct costs of returning the Products in case of withdrawal are borne by the Customer. The Customer is invited to use a traceable and adequately insured shipping method, keeping proof of shipment and delivery.
12.4. The Products must be returned intact, clean, complete with tags, labels, accessories, packaging, dust bags, hangers, garment covers, manuals, and any other element received, to the extent that this is compatible with normal verification of the item. The absence or alteration of accessory elements may affect the refund only if it determines a decrease in the value of the Product.
12.5. The Seller refunds the Consumer all payments received for the Products subject to withdrawal, including the initial standard delivery costs where due, without undue delay and in any case within fourteen days from the day on which they were informed of the Consumer's decision to withdraw. The Seller may withhold the refund until they have received the Products or until the Consumer has demonstrated that they have sent them back, whichever occurs first.
12.6. The refund will be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed to a different means and provided that this does not involve costs for the Customer. The Seller cannot replace the monetary refund with vouchers, store credit, or discount codes without the Customer's consent.
12.7. The Seller is not required to refund additional costs deriving from the Customer's choice of a type of delivery other than the least expensive standard delivery offered by the Seller, nor duties, import taxes, customs fees, bank costs, or other amounts not collected by the Seller, unless otherwise mandatorily provided.
12.8. In the case of an order paid by bank transfer, the refund will be made by bank transfer to the current account indicated by the Customer. To this end, the Customer must provide a valid IBAN, held by the Customer themselves or otherwise attributable to the person who made the payment, as well as any information reasonably necessary to execute the refund. The Seller is not responsible for delays resulting from the communication of inaccurate, incomplete, or outdated bank details.
12.9. If the Customer does not comply with the terms or methods of return, or returns Products that are not intact, used more than necessary, damaged, washed, altered, or lacking essential elements, the Seller may refuse the withdrawal in cases permitted by law or reduce the refund in an amount corresponding to the decrease in value, providing reasoned communication to the Customer.
12.10. In the event of non-acceptance of the return or reduction of the refund, the Customer may request the return of the Product at their own expense within a reasonable period indicated by the Seller. In the absence of a response, the Seller may retain the Product in accordance with applicable legislation and the rules of good faith.
13. LEGAL WARRANTY
13.1. Products sold to Consumer Customers are covered by the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code. The Seller is liable to the Consumer for any lack of conformity existing at the time of delivery and which manifests itself within two years of that moment, within the limits and under the conditions provided by law.
13.2. The action to assert defects not maliciously concealed by the Seller shall in any case be time-barred twenty-six months after the delivery of the goods. The Consumer is not required to report the defect within two months of discovery, as this provision is no longer consistent with current regulations.
13.3. A Product is in conformity with the contract when it meets the subjective and objective requirements of conformity provided for by law, including description, type, quantity, quality, functionality, compatibility, interoperability, suitability for customary uses, presence of accessories and instructions, as well as the usual quality and characteristics of goods of the same type that the Consumer can reasonably expect.
13.4. In the event of a lack of conformity, the Consumer has the right to have conformity restored by repair or replacement, free of charge, unless the chosen remedy is impossible or imposes disproportionate costs on the Seller compared to the other remedy. In cases provided for by law, the Consumer may obtain a proportionate reduction in the price or termination of the contract.
13.5. A Consumer who detects a lack of conformity is invited to promptly contact customer service at support@weilizheng.com or through the other contact channels indicated on the Site, describing the defect and attaching, where useful, photographs, order number, proof of purchase, and any element necessary for assessment.
13.6. Upon receipt of the report, the Seller will provide instructions for verifying the Product and, if necessary, for its return. In the event of a product that is actually non-conforming, the costs necessary to bring the goods into conformity, including shipping, transport, labor, and material costs, are borne by the Seller within the limits provided by law.
13.7. The Seller may request photographic evidence or preliminary information before authorizing the return of the Product, provided that this does not make the exercise of the Consumer's rights excessively burdensome or impossible.
13.8. The legal guarantee excludes defects resulting from improper use, negligence, normal wear and tear, failure to follow washing, care or maintenance instructions, unauthorized interventions, accidental damage caused by the Customer or third parties, as well as natural or intentional characteristics of the material or workmanship correctly described at the time of purchase.
13.9. If, following verification, the alleged defect does not exist or is attributable to the Customer or non-compliant use of the Product, the Seller will inform the Customer of the outcome of the verification and the methods for returning the Product. In such a case, reasonable costs incurred may be charged to the Customer, within the limits permitted by law and subject to prior notification.
13.10. For Customers who do not hold the status of Consumer, where the order is exceptionally accepted by the Seller, the guarantees provided for by the Civil Code apply, including Articles 1490 et seq., unless otherwise agreed in writing. The non-consumer buyer must report defects within the terms of the law.
14. EXCHANGES AND RETURNS
14.1. The Seller is not obligated to offer exchanges of size, color, model, or item beyond what is provided for by law regarding withdrawal and legal guarantees. Any commercial exchanges will be possible only if expressly provided for on the ‘Returns and exchanges’ page or in another policy on the Site.
14.2. If the Seller intends to offer commercial exchanges, the relevant policy must indicate terms, conditions, costs, stock availability, operational procedures, any exclusions, and the relationship with the legal right of withdrawal. In the absence of an express policy, the exercise of the right of withdrawal entitles the Customer to a refund according to law, but not to an automatic exchange of the Product.
14.3. Any commercial policy more favorable to the Customer does not limit or replace the mandatory rights of the Consumer provided for by the Consumer Code.
15. CUSTOMER SERVICE
15.1. The Customer may contact the Seller for information regarding Products, orders, payments, shipments, returns, withdrawal, and legal guarantees by writing to support@weilizheng.com or via the other contact channels indicated on the Site or by using the additional channels indicated on the Site.
15.2. The Seller will respond to complaints with diligence and within a reasonable time, taking into account the complexity of the request, the need to acquire information from couriers, payment service providers, warehouses, physical stores, manufacturers, or distributors, and any applicable mandatory deadlines.
15.3. Communications sent by the Seller to the e-mail address provided by the Customer at checkout are considered validly made, barring errors attributable to the Seller. The Customer is also required to check spam, promotions, or junk mail folders.
16. PROCESSING OF PERSONAL DATA
16.1. The personal data of Users and Customers are processed according to what is indicated in the Privacy Policy available on the Site, provided pursuant to Regulation (EU) 2016/679, Legislative Decree 196/2003 as amended, and applicable legislation.
16.2. The use of Shopify, payment service providers, couriers, anti-fraud tools, communication services, return apps, analytics tools, marketing automation, and other technical integrations may involve the processing of personal data by third parties, according to the privacy roles and notices indicated in the Privacy Policy.
16.3. For information on the processing of personal data and the exercise of privacy rights, the Customer may consult the Privacy Policy or contact the Seller at the addresses indicated therein.
17. LIMITATION OF LIABILITY
17.1. Nothing in these Conditions limits or excludes the mandatory rights of the Consumer provided for by the Consumer Code, product safety regulations, personal data protection regulations, or other applicable mandatory provisions.
17.2. The Seller is not liable for delays or non-performance due to force majeure or events not reasonably controllable, such as natural disasters, fires, floods, epidemics, acts of authority, strikes, interruptions to logistics, customs, energy or communication services, generalized malfunctions of networks, platforms, payment systems, or couriers, without prejudice to the protection of the Consumer in the event of non-delivery or supervening impossibility.
17.3. The Seller is not liable for malfunctions, content, contractual conditions, or personal data processing attributable to websites, platforms, payment providers, wallets, social networks, authentication systems, or third-party services not directly controlled by the Seller, except as mandatorily provided by law.
18. APPLICABLE LAW AND COMPETENT JURISDICTION
18.1. These Conditions and contracts concluded through the Site are governed by Italian law, without prejudice to the application of mandatory consumer protection rules possibly provided for by the law of the country of habitual residence of the Consumer.
18.2. For any dispute regarding the interpretation, execution, or termination of these Conditions or contracts concluded through the Site with Consumer Customers, the court of the place of residence or domicile of the Consumer shall have jurisdiction, if located in the territory of a European Union member state, unless otherwise mandatorily provided.
18.3. For disputes with non-Consumer Customers, where the order is exceptionally accepted, the Court of Bologna shall have exclusive jurisdiction, unless otherwise mandatorily provided.
18.4. The Consumer may resort to Alternative Dispute Resolution (ADR) bodies for consumer matters that may be competent, according to applicable law. Unless required by law or voluntarily accepted by the Seller, the Seller is not required to participate in ADR procedures and will evaluate any participation on a case-by-case basis.
19. MODIFICATION OF THE CONDITIONS
19.4. The Seller may modify these Conditions at any time. Changes are effective from the date of publication on the Site and apply to orders placed after such publication.
19.5. Orders already placed before the modification remain governed by the Conditions in force at the time the order was placed, unless the modification is required by mandatory provisions also applicable to ongoing relationships or is more favorable to the Customer and accepted by the Seller.